Repair Service - Live Chat Support

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* This application allows to user can interact with customers via the Live Chat and create a new ticket via chat window.

Edition: Odoo Community

App Description Page

Repair Service - Live Chat Support

Present day consumer relationship management demands for a multiple platform approach for consumer complaints to be integrated with live chat.

Through live chat customer can communicate with the responsible person handling the ticket. LiveChat is commonly used to provide immediate support and information to customers.

Key Features

     Customers can chat directly with the responsible person related to the product or services.                 
     By entering '/ticket' keyword in the chat window, responsible person can generate a ticket.
     All live chat conversations convert as a ticket's detail description.


Add the live chat to an Odoo website If the website is created with Odoo, then the live chat is automatically added to it. All that is left to do, is to go to Website -> Configuration -> Settings to select the channel to be linked to the website.

To configure Channels, go to Livechat/Channels.

Hide / display the live chat according to rules:
Rules for the live chat can be defined on the channel form. For instance, you can choose to display the chat in the countries you speak the language of. On the contrary, you are able to hide the chat in countries your company does not sell in. If you select Auto popup, you can also set the length of time it takes for the chat to appear.

Prepare automatic messages
On the channel form, in the Options section, several messages can be typed to appear automatically on the chat. This will entice visitors to reach you through the live chat.

Start chatting with customers
In order to start chatting with customers, first make sure that the channel is published on your website. To do so, select Unpublished on Website on the top right corner of the channel form to toggle the Published setting. Then, the live chat can begin once an operator has joined the channel.

Use commands
/ticket : create a new ticket.

Live Chat between customer and service provider

Customer will chat with the service provider related to the product or services issue and get the solution instantly.

If issue is not resolve through chat then service provider can generate a new ticket via chat with "/ticket" keyword with subject.

Ticket created via Live Chat

Ticket is automatically created and linked with live chat window.

Ticket reference is attached in live chat and user will able to click on ticket reference and view its details.

The previous chat done between the service provider and customer will be added on the ticket description.

Livechat ticket Analysis

Go to Helpdesk/Reports/Tickets.

In-depth analysis of your livechat tickets through the pivot view.

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