Repair Service - Contract Management

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104.99 104.99 104.99000000000001 USD


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* This application allows to create contract of customer for specific duration and defined services in contract.
* Defined services line in contract.
* Ticket creation time user will select contract and its related services if any currently working.
* Make an in-depth analysis of your contract through the pivot view in the reports menu.

Edition: Odoo Community

App Description Page

Repair Service - Contract Management

Contract management provides digital space to store your agreements done with your customers. From a simple agreement defining a start to end date for an application subscription or complex agreement such as managing service contract with defined products.

Key Features

     Periodic contract can be created with start date and end date for selected service line and predefined number of service calls.                 
     On ticket creation contract is automatically selected from customer.
     Service call will be automatically deduct from contract on creating ticket.
     Automated reminder email sent to customers for contract renewal.
     Print contract information in PDF format.
     Make in-depth analysis of your contract through pivot view in reports menu.

Generate Contract for services

Go to Helpdesk/Contracts/Contracts.

Create a new contract for specific duration with different services.

Fields Description

Name:Contract Title.
Service:Define product for customer services.
Customer:Define customer name.
Contact:Define contact person name.
Assigned to:Team member name, responsible for handling contract and customer communication.                         
Period:Define contract period - Days, Weeks, Months, Year.
Length:Contract length, based on selected period.
Date Start:Contract Start Date.
Date End:Contract End Date.
Duration(In Days):Auto calculate duration form start date to end date.
Description:Add contract terms & conditions and other contract related information.
Special Notes:Special note related to contract.
24/7:Service is available for 24x7 hours.
Response Time:Define response time while creating a ticket.
Service Lines:Define number of services which are covered in contract with number of quantity.

Contract in Tickets

The contract is automatically selected when customer is selected on ticket. 
Select service for the contract for issue generated.

Ticket is automatically linked with contract and service will be deducted automatically as per used service in ticket.

Print Contract PDF

Print contract and customer information in PDF.

Monitor and Measure Contract

Go to Helpdesk/Reports/Contract.

Make in-depth analysis of your contracts through the pivot and graph views.

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