Repair Service - Customer Feedback

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81.99 81.99 81.99 USD


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* This application allows to user will fill up survey about ticket.
* Predefined survey questions, if manager will need to modify it then modify easily.
* User can select survey boolean in ticket if customer is interested to give feedback by using ratings and survey about ticket.

Edition: Odoo Community

App Description Page

Repair Service - Customer Feedback

The Feedback system is an important tool for service agency to understand customer service feedback, likes/dislikes and their brand expectation. Using our Feedback module, customers can provide feedback for every ticket they've raised, with service rating and comments.

With the help of this module, the companies can improve their services from the customer feedback.

Key Features

     Automated feedback request sent once the ticket is solved.
     Review customer feedback to improve service performance.
     Send survey invitation mail to customer.
     The customer survey feedback and rating is automatically reverted back to the company.                 


To configure email template on ticket stages, go to Helpdesk/Configuration/Tickets/Stages.

Configure survey email template on 'Solved' stage.

Select survey in ticket

If select 'Survey' boolean is ticked then survey mail will be sent to the customer when ticket is solved.

Survey email

Customer receive survey mail for their feedback.

Rating and description

Customers can rate and provide their feedback from survey mail link.

Detailed survery

With 'Send More Feedback' button, customers can fill the feedback form.

Survey and Rating on Ticket

The customer survey feedback and rating is automatically reverted back to the company.

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