Helpdesk - Ticket Timesheet Merging

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Allows to merge ticket timesheet details

Edition: Odoo Community

App Description Page

Helpdesk - Ticket Timesheet Merging

In our application we've added the functionality to merge tickets timesheets along with ticket merge. It avoids the manual process to copy timesheet information from the source ticket.

Key Features

     All Timesheets from the source tickets are moved into the destination ticket.
     Timesheets from the source ticket will be removed.
     The Merge action is only possible on the tickets created by the same customer and ticket type. The customer should have the same name, email ID and phone number.                 

Source Ticket Timesheet

In source ticket there are 2 timesheet lines.

Destination Ticket Timesheet

In Destination ticket there are 2 timesheet line.

Merge Ticket Timesheets

In source ticket detail view, click on "More" button in top-right corner and choose merge option.

Select destination ticket from the dropdown menu and click on "Merge" button to merge ticket with destination ticket with all the timesheets.


After Merge Destination Ticket Timesheet

After the merging process, all timesheets of source ticket are merge into destination ticket.


Aftr Merge Source Ticket Timesheet

Once all the timesheets are merged into destination ticket, the source ticket timesheet will be removed automatically.

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