Helpdesk - Ticket Timesheet

  • Edition
  • Version

69.99 69.99 69.99 USD


This combination does not exist.

Add to Cart Buy Now

Allows to manage employee timesheet activity for the particular ticket by user

Edition: Odoo Community

App Description Page

Helpdesk - Ticket Timesheet

The Time-tracking feature tracks the time spent on customer support or by the employee working on a certain task for a particular ticket. It tracks time spent on a ticket using the start and stop timer button available on the ticket view. In case the user doesn't operate start/stop timer button, then the log time can be fended manually in the timesheet. The total time spent is automatically summed up when the ticket is closed.

Key Features

     Ticket timesheets are managed easily using this app.
     Automatically add an entry in time-sheet with start/stop button.
     Calculates the total time spent between the start and stop of a ticket.                 
     Can't start two tasks at the same time.
     Tracks time on tickets with built-in timer.
     With every start/stop button operation a new time entry is created.
     The log time can be feeded manually in the timesheet.

Module Installation & Configuration

To enable the timesheet module, go to Helpdesk/Configuration/Settings -> tick 'Timesheet on Ticket' boolean.

Start & Stop Timesheet

Select timesheet project and click on start button to start the timesheet timer and it will run till the timer is stopped.

The form view will show the total time spent from the work started till the timer is stopped. On every start & stop a new line will be created showing the time spent in that duration. The total time spent for every timesheet line is automatically sumed up when the ticket is closed.

Only One Project Configuration

To configure Only One Project, go to Helpdesk/Configuration/Settings

When the boolean 'Only one Project?' is ticked, by default only one type of project will be set in ticket.
When the boolean 'Only one Project?' is unticked, then any type of projects can be used to create a Helpdesk ticket.

'Only One Project?' Configured

If the boolean 'Only One Project?' is ticked, the project field will not be visible on the ticket view. The default configured project will be automatically selected.

This is a preview of the recently viewed products by the user.
Once the user has seen at least one product this snippet will be visible.

Recently viewed Apps

Alternative Apps: