Repair Service - Customer Portal

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* This application allows you to create, view and track tickets through website.
* Show ticket as per user and customer.
* Allow to attachment through website.
* Customer and user easily communicate with each other through chatter for better understanding.
* Customer can receive notification when ticket is created.
* User easily check ticket status and update it.

Edition: Odoo Community

App Description Page

Repair Service - Customer Portal

Companies providing support service to the website visitors have different teams to assist customer query and resolve their issues through different mode of communication, for e.g. FAQs-forum-docs-ppts, e-mail, chat and inbound call centres. The idea of the Customer Portal is to bring new level of communication to your customers.

The Customer Portal is automatically created for every customer in the system that has a email address entered. The customer can create a new ticket with necessary information and attach necessary document. They can also check the status of their repair work.

Key Features

    Through website the customers get connected directly to the customer support executive and communicate with them to resolve the issue or query.                     
    Automated invitation mail for website portal is sent to the customers on adding their email address in the system.
     Customer can create a new ticket and attach necessary document.
     Notification mail is sent to the customer when a ticket is created.
     Customer can view existing ticket information with updated status.


The login user can view 'Submit a Ticket' and 'View my Tickets' button.             

Generate Ticket

Go to Helpdesk/Submit a Ticket.

Submit a Ticket: The login user can create a new ticket with 'Submit a Ticket' button.
View my Tickets: The status of their existing ticket's can be viewed with 'View my Tickets' button.

The new user have to fill the essential information like name, email id etc with description of the issues and attach files.

Fields Description

Your Name & Email:Customer name and email address
Subject:Ticket subject
Type:Ticket issue type
Priority:Set ticket priority
Description:Issue description
Attach File:Ticket related documents (Image/Invoice, etc.)                     

Ticket successfully created

On successful ticket creation a message will appear on web portal with ticket number and its subject.

View ticket details

Customer can view list of their tickets and their status by clicking on 'View my Tickets' button.

The customer can view the status of the ticket and if needed they can attach additional documents. They can directly chat with the customer support executive.

On submitting the attachment successfully, the system will generate a confirmation message.

Customer can view chat history.


Updated information on ticket (Backend side)

Once the ticket is submited with attach files on the customer portal, on the backend side the customer service executive can view all the details and start working on it.

Monitor and Measure Website Tickets

Go to Helpdesk/Reports/Tickets.

Make an in-depth analysis of your website tickets through the pivot view.

Ticket Closing using Website

Go to Helpdesk/Settings/General Configuration/Ticket Closing.

Allow customers to close their tickets using on website.

If the issue has been solved, the customer can close the request.

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