Repair Service - Forum/Knowledge Base

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* This application allows to check and raise new questions and submit your answer for other question if you have knowledge about it.
* Allow customers to easily submit tickets through a form on your website.

Edition: Odoo Community

App Description Page

Repair Service - Forum/Knowledge Base

A Forum allows a company (customer support team) and its customers to connect with the community. A forum is always a better web tool than a helpline or a FAQ section, it allows your customers to ask questions and find answers quickly, without wasting time on the phone. They can also find more information related to a product which might not be mentioned in the brochure.

Key Features

     Customer support team can create Knowledge Base (Q&A) from the ticket.
     Team members can reply to customer questions.
     Customers can check for a solution before generating a ticket.
    The knowledge base Q&A can be shared directly on Facebook, Google+, Twitter, LinkedIn, websites and blogs with the 'share' option.                     

Create Forum

To create Forum, go to Website/Configuration/Forum/Forums.

Website Forum Configuation

To configure Helpdesk forum, Go to Helpdesk/Configuration

Website Forum integration with Helpdesk

Customer can check for the answers or look for solutions before generating a ticket related to the subject.

Website Forum

The customers can put in their comments or suggestions on the questions, answers and rate the solution provided. New questions can be raise if the solution is not found in the forum.

Ticket Share on the Forum

The company's customer support executive can quickly create Knowledge Base (Q&A) from the back-end ticket through 'Share on the Forum' button.

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