App Description Page
Helpdesk - Website Timesheet View on Ticket Intake Form
With this module the timesheet can be attach with the ticket intake form and sent to the customer on their email. The customer can view the time consumed for their task through the timesheet and approve or reject it with a single click button available on the intake form view.
The timesheet can be viewed through the intake form link and it can be approved or rejected with a single click button available on the form view. The intake form can be printed with the timesheet.
Intake Confirmation Process
On accepting intake confirmation, customer can add their signatures.
Once customer signs and presses "Accept & Sign" button, the ticket is automatically confirmed.
Customer confirmation signature will appear on intake form.
Option to print & save intake form.
Intake Backend Approved Ticket View
On customer approval, signature is auto attached in ticket & "Is work approved to proceed?" block is automatically ticked.
- All the apps are to be purchased separately, for individual versions and individual edition.
- One month free bug support period will be offered pertaining to any one server used, testing or live.
- Synconics is only responsible for providing the module zip file on your registered email, purchased from our app store or directly through our company.
- Synconics is not responsible for installation or updating of the module on any of your server.
- If an error appears in our app due to other custom modules installed in your system or if Odoo base source code is not updated on your system, to make it compatible with your source code, we'll charge you for our efforts to resolve those errors and make the module compatible with your source code.
- Please refer the document for configuration. If any support is needed for module configuration, installation, updating or any help is needed, it will be considered in paid support.
- Please note that you are not allowed to distribute or resell this module after purchase.
- This module is tested and working on Odoo vanilla with Ubuntu OS.
- Support services will be provided from Monday to Friday, 10:30 AM to 7:30 PM IST (Indian Standard Time).
- Support will not be provided during Indian public holidays or company holidays.
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