App Description Page
Repair Service - Contract SLA
This module link the functionality of SLA Management with Contract Management. It allows to define and manage the promises to the customers. The priority can be defined in each agreement.
A Service Level Agreement can be assigned to an individual contract. If assigned to a contract then all tickets created in that contract, by default will fall under that SLA.
Key Features
SLA Policies Configuration
To configure SLA Policies, go to Helpdesk/Configuration/Tickets/SLA Policies.
SLA policies can be configured on different ticket type and stages, based on that it a deadline date on the ticket can be setup on Hour/Days/Week basis.
SLA management set targets for first response, time consumed to assign the ticket to a staff member, staff response time to the customer and its concluding status (Closed or Resolved or a customized status can be defined)
Fields Description
| Ticket Type: | SLA applies automatically, base on ticket type. |
| From Stage: | SLA applies automatically when ticket reaches in from Stage. |
| To Stage: | SLA will be applicable on ticket for selected "To Stage". |
| Reach In: | Time duration configured on SLA. |
| Next Action: | If SLA fails on ticket then automatically ticket will move on next configured stage. |
SLA on Contract
A Service Level Agreement can be assigned to an individual contract. If assigned to a contract then all tickets created in that contract, by default will fall under that SLA.
Fields Description
| Ticket SLA: | By default the SLA will be assigned to all the tickets created under that contract. |
SLA on ticket
Notes:
- All the apps are to be purchased separately, for individual versions and individual edition.
- One month free bug support period will be offered pertaining to any one server used, testing or live.
- Synconics is only responsible for providing the module zip file on your registered email, purchased from our app store or directly through our company.
- Synconics is not responsible for installation or updating of the module on any of your server.
- If an error appears in our app due to other custom modules installed in your system or if Odoo base source code is not updated on your system, to make it compatible with your source code, we'll charge you for our efforts to resolve those errors and make the module compatible with your source code.
- Please refer the document for configuration. If any support is needed for module configuration, installation, updating or any help is needed, it will be considered in paid support.
- Please note that you are not allowed to distribute or resell this module after purchase.
- This module is tested and working on Odoo vanilla with Ubuntu OS.
- Support services will be provided from Monday to Friday, 10:30 AM to 7:30 PM IST (Indian Standard Time).
- Support will not be provided during Indian public holidays or company holidays.
Once the user has seen at least one product this snippet will be visible.