Repair Service - Sub Tickets

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* This application allows to user will create sub tickets for assigning ticket to other responsible person.

Edition: Odoo Community

App Description Page

Repair Service - Sub Tickets

Some issues demand a collaborative response by the service team from a specific team or technician. The Sub-Ticket module divides the main ticket into sub-tickets and they are assigned to another team or technician for assistance. With the main ticket sub-ticket can be tracked easily.

With collaborative team work the organization can resolved the ticket much faster and have a better customer satisfaction.

Key Features

     The main ticket, divided into sub-ticket task is easily assigned to the team member with description.                 
     Automated mail is sent to the team member to whom the sub-ticket is assigned.
     Sub-tickets status can be tracked through the main ticket as it is linked with it.

Ticket Details

Go to Helpdesk/All Tickets/Tickets.

Ticket information filled with 'Assign Team' and 'Assigned to'.


Sub Ticket Information

To create a sub-ticket for a specific task, click on 'Sub Ticket' button.

Fill necessary information and assigned the sub-ticket to the concerned person.

Field Description

Technical Team:By default the current team is selected, but a new team could be assigned or changed.
Assigned to:Select team member name.
Subject:The subject content can be changed or modified, by default which is copied from the main ticket.                     
Priority:Ticket priority can be set.
Description:Ticket description can be mention for reference or ticket resolution.

After Creating Sub Ticket

From the main ticket sub-ticket status can be checked.

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