Repair Service - Ticket Out-take Form

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* This application allows to customer online confirm about ticket status and done ticket.

Edition: Odoo Community

App Description Page

Repair Service - Ticket Out-take Form

The Outtake Form is similar to the Intake Form, but it is designed to share with your customer after work is done. Using it customer can review and confirm the work that has been completed to their satisfaction, also agree your terms by signing it at the end of the job.

Key Features

     Able to get the online ticket confirmation from the customer in the form of signed document.
     Customer have opportunity to review work that has been done or not, confirm that it's been completed to their satisfaction.                 
     Allows to download signed document in the PDF format.

Outtake in Ticket

Go to Helpdesk/All Tickets/Tickets.

Once Intake process will completed, Outtake process will be started. Add required details in ticket then click on sending Outtake confirmation mail to customer.
Edit details if wish and share outtake details with customer via email.
Click on Send outtake by email button for Outtake online confirmation link will be send to customer via email.

Open link from receiving mail, customer can verify all details.

Verify all details and accept the Outtake confirmation via Accept Outtake OR Reject Outtake.

Customer have 2 choice in Outtake form.
- Accept Outtake
- Reject Outtake

Outtake Confirmation Process

Verify all details and accept the Outtake confirmation via Accept button.

Once click on accept button customer will add own signature and confirm outtake.


Once customer is signed then ticket is automatically Solved and send message to responsible person.


Once customer will confirm outtake then customer confirmation signature will appear on outtake form.


Customer able to print Outtake form and save its copy.


Outtake Backend Completion Ticket View

Customer signature is auto attached in ticket and ticket work is completed from customer side.


Outtake Rejection Process

Customer will verify all details and if not satisfied then Reject Outtake form via Reject button and fill rejection valuable reason.


Outtake Backend Rejection Ticket View

Once outtake is rejected then ticket move on same stage with rejection reason.


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