Repair Service - Ticket Rework

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57.99 57.99 57.99 USD


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* This application allows to generate new rework ticket with rework description and link with old ticket.

Edition: Odoo Community

App Description Page

Repair Service - Ticket Rework

Rework tickets are the tickets on which the work is done and ticket is closed, but is re-opened for the certain reason or if the customer solution is not resolved.

With Ticket Rework module, a seperate ticket will be created from the original ticket for better tracking.

Key Features

     Ticket re-open for additional/pending/re-work.
     Rework ticket is easily identified by the ticket number with Suffix '/RE'.                 
Create Rework Ticket

Go to Helpdesk/All Tickets/Tickets.

To create a new ticket for rework, navigate to a resolved ticket view, click on the More button in the top-right corner and choose 'Rework' option.

When you select this option, a new ticket will be created from the original ticket with "Rework" added to the subject. You will also see a pop-up that will allow you to write rework reason/description on the ticket.

Rework Ticket View

New ticket for rework is created with ticket number '/RE' and 'Rework' will be added to the subject. The rework description will be linked with the origin ticket and the previous ticket description will be added to the new rework ticket.

The original ticket can be accesed through 'Original Ticket' button in the ticket view provided on the top-right corner.

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