Repair Service – Ticket Unassign

Edition
- Odoo Community
Version
- 15.0
- 14.0
- 13.0
- 12.0

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When ticket will create and assign some one
and user will not check ticket on some time while stage is "New",
then ticket will auto unassign and notify to team leader about this.
help desk management

Edition: Odoo Community

App Description Page

Repair Service - Ticket Unassigning

The 'Ticket Unassign' module allows you to User have not performed any operation on ticket, then automatic ticket has been Unassign ticket and automatic notification ticket team leader.

Key Features

User have not performed any operation on ticket, then automatic ticket has been Unassign.

Automatic notification ticket team leader.

Ticket Team

To configure Ticket Team, go to Helpdesk/Configuration/Tickets/Teams.

Team member on ticket performed operation configuration time settings.

Fields Description

Reach In:	Configure time duration for Unassign Ticket.
Max Unassign No:	Allow to maximum number for Unassign Ticket.

Assign Ticket View

Ticket assign team user.

After Unassign Ticket View

User have not performed any operation on ticket, then automatic ticket has been Unassign ticket and automatic notification ticket team leader.

Notes:

All the apps are to be purchased separately, for individual versions and individual edition.

One month free bug support period will be offered pertaining to any one server used, testing or live.

Synconics is only responsible for providing the module zip file on your registered email, purchased from our app store or directly through our company.

Synconics is not responsible for installation or updating of the module on any of your server.

If an error appears in our app due to other custom modules installed in your system or if Odoo base source code is not updated on your system, to make it compatible with your source code, we'll charge you for our efforts to resolve those errors and make the module compatible with your source code.

Please refer the document for configuration. If any support is needed for module configuration, installation, updating or any help is needed, it will be considered in paid support.

Please note that you are not allowed to distribute or resell this module after purchase.

This module is tested and working on Odoo vanilla with Ubuntu OS.

Support services will be provided from Monday to Friday, 10:30 AM to 7:30 PM IST (Indian Standard Time).

Support will not be provided during Indian public holidays or company holidays.