App Description Page
Repair Service - Sub Tickets
Some issues demand a collaborative response by the service team from a specific team or technician. The Sub-Ticket module divides the main ticket into sub-tickets and they are assigned to another team or technician for assistance. With the main ticket sub-ticket can be tracked easily.
With collaborative team work the organization can resolved the ticket much faster and have a better customer satisfaction.
Go to Helpdesk/All Tickets/Tickets.
Ticket information filled with 'Assign Team' and 'Assigned to'.
Sub Ticket Information
To create a sub-ticket for a specific task, click on 'Sub Ticket' button.
Fill necessary information and assigned the sub-ticket to the concerned person.
|Technical Team:||By default the current team is selected, but a new team could be assigned or changed.|
|Assigned to:||Select team member name.|
|Subject:||The subject content can be changed or modified, by default which is copied from the main ticket.|
|Priority:||Ticket priority can be set.|
|Description:||Ticket description can be mention for reference or ticket resolution.|
After Creating Sub Ticket
From the main ticket sub-ticket status can be checked.
- All the apps are to be purchased separately, for individual versions and individual edition.
- One month free bug support period will be offered pertaining to any one server used, testing or live.
- If an error appears in our app due to other custom modules installed in your system, we will charge for our efforts to resolve those errors.
- Please refer the document for configuration. If you need our support for configuration, please request our paid support.
- Please note that you are not allowed to distribute or resell this module after purchase.
- This module is tested and working on Odoo vanilla with Ubuntu OS.
- Support services will be provided from Monday to Friday, 10:30 AM to 7:30 PM IST (Indian Standard Time).
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